Privacy Policy

Information We Collect

We collect information in three ways:

• Information you give us. When you complete a form, request a quote, start a loan application, schedule a call, or otherwise contact us, you may provide your name, email address, phone number, mailing address, and details about your financial situation. As part of a mortgage application you may also provide sensitive financial information, including your Social Security number, income, assets, and credit history.
• Information collected automatically. When you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, pages viewed, and the dates and times of your visits, including through cookies and similar technologies.
• Information from third parties. We may receive information from credit bureaus, verification services, our wholesale lender partners, and service providers to help us evaluate and process your loan request.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the products and services you request;
• Evaluate, process, and service mortgage loan applications;
• Communicate with you about your loan, our services, rates, and relevant updates;
• Operate, maintain, and improve our website and our services;
• Comply with applicable laws, regulations, and lawful requests; and
• Detect, prevent, and address fraud, security issues, and technical problems.

SMS / Text Messaging

If you provide your mobile phone number and opt in, we may send you text (SMS) messages related to your inquiry or loan, such as appointment confirmations, document requests, status updates, and occasional informational messages.

• Consent is not a condition of purchase. Agreeing to receive text messages is not required to obtain any product, service, or loan from us.
• Message frequency varies based on your interaction with us.
• Message and data rates may apply depending on your mobile carrier and plan.
• To opt out, reply STOP to any text message at any time. You may also revoke consent by any other reasonable means.
• For help, reply HELP or contact us at (603) 634-9880.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are never shared with third parties. We may share information with service providers that help us deliver messaging and customer-support services on our behalf, solely for that purpose.

How We Share Information

We do not sell your personal information, and we do not share it for third-party marketing. We may share your information:

• With wholesale lenders, investors, and settlement-service providers as needed to process, underwrite, and close your loan;
• With service providers who perform functions on our behalf (such as technology, communications, and customer support) under confidentiality obligations;
• As required by law, regulation, subpoena, or other lawful request, or to protect our rights, safety, or property; and
• In connection with a business transaction such as a merger or acquisition.

Financial Information and the GLBA

As a mortgage company, our handling of the nonpublic personal financial information you provide in connection with a loan is also governed by the federal Gramm-Leach-Bliley Act (GLBA) and its privacy and safeguards rules. If you apply for a loan, you will receive our GLBA privacy notice describing how that financial information is collected, used, and protected, and your right to limit certain sharing where applicable.

Cookies and Online Tracking

Our website may use cookies and similar technologies to remember your preferences, understand how our site is used, and improve your experience. You can control cookies through your browser settings. Where required, we honor recognized universal opt-out signals such as Global Privacy Control (GPC).

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to confirm whether we process it, to access or obtain a copy of it, to correct inaccuracies, to request deletion, and to opt out of targeted advertising, the sale of personal data, or certain profiling. Residents of states with comprehensive privacy laws — including New Hampshire (effective January 1, 2025), Connecticut, and Florida — may exercise these rights as provided under their respective state laws.

To exercise any of these rights, contact us using the information below. We will respond as required by applicable law and will not discriminate against you for exercising your rights. If we decline a request, you may have the right to appeal; our response will explain how.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children.

Third-Party Links

Our website may link to third-party websites and services that we do not control. This policy does not apply to those sites, and we encourage you to review their privacy practices.

Use of Artificial Intelligence

We may use artificial intelligence tools to help with marketing, scheduling, and communications. AI does not make lending decisions. Credit and loan decisions are made by licensed human professionals in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date below. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

The Connerty Lending Team
Pinnacle Mortgage Corporation · NMLS #1323739
400 Amherst Street, First Floor
Nashua, NH 03063
kconnerty@pinnaclemtgcorp.com · (603) 634-9880

Licensed in: New Hampshire, Massachusetts, Maine, Connecticut, South Carolina, Florida.

Last updated: June 3, 2026